SHIPPING
DOMESTIC ORDERS
Free shipping in THAILAND.
All orders will be delivered within 3-5 business days.
INTERNATIONAL ORDERS
Shipping fee 350THB
All orders will be delivered within 14-20 business days.
Please allow 2 business days to process your orders. The customer is responsible for applicable duties and taxes.
IMPORTANT: Please ensure you have correctly entered your delivery address.
RETURNS
Our return policy is 14 days of your delivery date. Unfortunately, we cannot offer refunds on returned item.
We only replace an item if it is defective or damaged.
We take great care when picking and packaging your order to ensure it is in perfect condition. If you receive your order and find a fault in some way that we may have missed, or a manufacturing fault has occurred, please fill the form below or contact us at info.thenavy@gmail.com, official line account @thenavystudio so we can personally and quickly assist you. Once your return is received and inspected we will send you an email to notify you that we have received your returned item.
If the fault is deemed our responsibility, we are happy with an exchange or replacement if stock is on hand, or endeavor to reorder from supplier subject to availability. We will refund you for return shipping cost for faulty items. To speed up the process we recommend you take some pictures that can be emailed to us.
Please note that items which have been damaged due to general wear and tear are not considered to be fault.
EXCHANGES
Exchange can be made only for the same style and color, in a different size within 14 days of your delivery date. Please fill the from below or contact us to exchange at info.thenavy@gmail.com, official line account @thenavystudio
Pack up the exchange items with the RETURNS & EXCHANGES paper tucked inside. On the paper please note which size you would like to have. Items must be in their original condition that have not been worn, altered or washed, without make-up marks and with all tags attached. We reserve the right to refuse exchange if these conditions are not met.
Exchanges to a different color or design are not allowed unless stated as out-of-stock.
Exchange will be sent out as soon as the original item arrives. Customer will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.